1.
Experience will hopefully lead to innovation, but innovation can be a scary place for many. I think it's one of the most exciting aspects of the AV industry, but integrators will tell you that it takes time (and therefore money) to be an innovator. #ThinkBeyondTheBar #AVinTheAM
— KarenBTX (@KarenBTX) August 19, 2018
2.
Which to me makes a lot of the conversation we are having now a mute point. Because in this case most integrators care less about the customer "experience" and more about the customer checkbook. #AVinTheAM #avtweeps
— DPT (@rodeostore) August 19, 2018
3.
Easy response because mgmt believes it’s too costly to take installers out of the field to be trained. The CTS-I cert has always been the hardest to sell. Logical? Not at all #AvinTheAM
— Malissa Dillman (@MalissaDillman) August 19, 2018
4.
#AVinTheAM good point Joe, this is kind of like dating different integrators. I’ve heard multiple clients and higher ed folks put it that way. I could flesh out the analogy more but probably best saved for the imagination and/or #avafterdark https://t.co/lgc2CnmXFF
— Paul Konikowski (@PKaudiovisual) August 19, 2018
5.
Question, why does it seem so many people think the installers training is all taken care of by ojt? Why do so many seem uninterested in certification and such? Just asking. #AVinTheAM
— DPT (@rodeostore) August 19, 2018
6.
Safe, straight and serviceable. If it nearly falls of a swing arm while trying to access a rats nest behind, we have multiple problems. #AVintheAM
— Zachary Gamez (@buzcg) August 19, 2018
7.
Alignment & accountability at every handoff, competent & capable resources, defined deliverables, teams & teammates have each others back, working toward a common goal to satisfy stakeholders. #AVUtopia #AVinTheAm
— Greg Raphael (@gregoryraphael) August 19, 2018
8.
I’m splitting my attention between warehouse inventory and twitter. 5am inventory on a Sunday is the true definition of #AVinTheAM
— Chris Bosworth CTS-D (@ChrisBosworth) August 19, 2018
9.
It’s a great morning where I’ve got church, a little #AVinTheAM with my #avtweeps family between services and getting to play a little @questlove #yougotme styled beat during the tail end of p&w!
— Matt D. Scott (@mattdscott) August 19, 2018
10.
1234, admin, 1Mb4tman, this isn't a problem with any specific manufacturer, but ALL manufacturers AND integrators.
— Kevin (@kevin_maltby) August 19, 2018
A manufacturer can offer every security feature under the sun AND a security audit tool to validate the system but they actually need to be used.#AVinTheAM
11.
A5 - cont... doing an exit interview with them a month or two later to see where you succeeded and failed in the close out process. This is only for the brave! How you THINK you did vs how your clients thinks you did will likely vary greatly! #AVinTheAM
— Matt D. Scott (@mattdscott) August 19, 2018
12.
Love today’s #AVinTheAM questions! Thanks @chris_neto #AVTweeps
— Chris Bosworth CTS-D (@ChrisBosworth) August 19, 2018
13.
Does the customer representative make a difference too? Such as a dedicated tech compared to a kind of watching office manager? #AVinTheAM
— DPT (@rodeostore) August 19, 2018
14.
Right, usually the only person I interact with more than the techs is the account manager. But beyond spending the more time with the techs, I spend the most time with their work than anyone else's. Good or Bad. #AVintheAM
— Zachary Gamez (@buzcg) August 19, 2018
15.
Question #5 for #AVintheAM: https://t.co/h8PGdRN1IX
— KarenBTX (@KarenBTX) August 19, 2018
16.
A5 - it’s not so much about teams or silos but all based on process and communication. You MUST plan out project close outs and follow them while allowing the procedures to evolve as you learn more. When you have good projects/clients that you trust, try doing... #avintheam
— Matt D. Scott (@mattdscott) August 19, 2018
17.
I've seen this general concept work somewhat well in K-12 and some cloned training facilities, but overall it has its challenges. There's always the "hold the onions" (@ericjcantrell recipe metaphor) customer at one site that throws a wrench in the works. #AVintheAM
— KarenBTX (@KarenBTX) August 19, 2018
18.
Chris thought a lot about this for Resi. needs to be approached a lot like a sales call. You have objections to overcome, upgrade opps. Client may need reassuring, but the person has to be adequately skilled with tech to train and assist. Hard to find right skill set #AVinTheAm https://t.co/XgY9lFWewy
— Matt Montgomery (@MattTMontgomery) August 19, 2018
19.
A4 - cont... was the niece of the CEO and the previous integrator was continually rude to her. You never know who has a decision makers ear in today’s age. Always foster your relationships at all levels. #AVinTheAM
— Matt D. Scott (@mattdscott) August 19, 2018
20.
The final 10% is the close out, like others have said. You get it done right by planning for it at the beginning of the project. This is what makes or breaks projects every time, and it starts early. #AVintheAM
— Luke Jordan (@LukeJordanEAVI) August 19, 2018
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